Terms & Conditions
Should you wish to contact us you can either go to our contacts page or email firstname.lastname@example.org or telephone either of our shops.
Scarborough 01723-377020 or York 01904-611761 . If you wish to write a letter please send to P&S Hobbies & Models 32 Castle Road. Scarborough. North Yorkshire .YO11 1XE. which is our Head office,
P&S Hobbies & Models do not disclose your personal information to third parties other than the banking system we use to take payment for your goods and the carriers who will deliver them.
If you order quantities of items greater than we hold in stock you can amend your basket down wards until we can fulfill the lesser amount as we do not hold an out of stock or back order system. You may however email email@example.com with a greater amount you require and we will email you back with delivery dates if possible and status should you require us to.
Please note at this moment in time we do not ship out of the UK through our Web store. If you wish to contact us by email or telephone we can get the shipping costs for you.
Your order will become Official when we agree to sell you the item or items you have chosen. A Contract of Sale is not agreed until we decide to dispatch your order.
Orders may not be processed on our closing days.
Please note when placing your order all your personal information must match the details given by your card provider exactly including address and postcode.
We try to keep the website up to date but mistakes can be made. In the event of this or price alterations we will contact you and you will have the choice to except the changes or cancel your order.
All items are offered for sale unless sold out.
All Descriptions and colours are as accurate as possible omissions and errors excepted.
Colours may vary as Manufactures have the right to change specifications without notice.
Orders can be placed through our website, or if you prefer by email, telephone or fax.
We will endeavor to dispatch your goods as soon as possible on receipt of your order and acceptance by us.
Orders made after 12noon on Friday or the weekend and Bank Holidays will be dispatched within 48 Hours of Trading resuming.
These times are guide lines and if possible will be sooner but we do not have control over the carriers if it takes a little longer. Please Note some areas of the UK are not covered for Saturday deliveries.
All Goods will be delivered to the address given by you so please make sure you fill in your details correctly. We are not responsible for mistakes made by yourselves or delivered to a neighbour if requested by you.
If you wish delivery to another address please supply reasons for this. We will require your Land Line telephone number so we can verify the goods are for the card holder.
Once you have taken delivery of your items you have 48 hours to notify us in writing or email if anything is defective, damaged or parts missing.
If the Packing is damaged by the Carriers it mut be signed for as such or you will not be able to make a claim.
Shipping costs are shown when you get to your purchase. This does not cover islands and Highlands so you will be contacted with the increased cost.
Cancellation and Returns
In accordance with the EU Distance Selling Directive you have a seven working day period starting from the day you receive your order in which you can return any products for a refund. You must inform us in writing or email before the end of this period. The products must then be returned within this 7 day period, unopened and in their original condition. Charges will apply if any parts are missing ,altered ,modified,swapped or damaged. If the goods are in a sealed box or package the seal must still be intact or the refund will not be accepted. You are responsible for insurance and return delivery costs.
We will endeavor to make any credits within 28 days of your original purchase date .
Governing Law and Jurisdiction.
We shall endeavor to resolve any disagreements between us and you quickly and efficiently. The agreement between you and us shall be governed by the laws of England and Wales and you and we shall both submit to the exclusive jurisdiction of the courts of England and Wales.
Dated 01-11-10 Terms and Conditions can be changed without notice